As Director of Support Services and Business Operations, Emma manages McGoff Groups strategy to streamline processes and improve business practices including the management of the Groups compliance of ISO 9001, 14001 and 18001 accreditations. Continual Improvement and People strategies also sit under Emma’s remit, including Investors in People GOLD status and Sunday Times Top 100 Best Companies accolade. Emma’s team provides holistic Operational Compliance, Business Operations, Human Resources, Recruitment and Supply Chain Management expertise to the McGoff Group of businesses, delivering a holistic service comprising; site acquisition, design and build Principal Contracting, luxury care home and day nursery operation and dedicated facilities services provision.